Call Centers Philippines

The Influx of Offshore Help Desk Agencies in the Philippines and India

From the beginning of this millennium, multinational companies, especially those based in the United States and the United Kingdom, began opening various businesses that would require not only internal employees who would provide them daily administrative support, but also labor force from the outside who would provide their clients sufficient technical services. Outsourcing then began. These US or UK-based companies started to search for areas that would provide them with cheap labor (including their training and benefits). Who else could provide this than those countries that have high unemployment rate?

Then, the growth of offshore help desk agencies in the Philippines and India began. As the call center domination continues, so does offshore help desk agencies in the Philippines and India persistently grows. With more and more investments on the IT side of business, so does the requirement of technical support became more important. And because of cheaper labor, foreign companies started to build their offshore help desk agencies in the Philippines and India. Sources say that not only would these two countries cut the costs of laborers compared to that of on-shore help desk agencies, but opening offshore help desk agencies in the Philippines and India would also provide them fluent English-speaking call center agents with less than expected accents. On the other hand, one downside of these offshore help desk agencies in the Philippines and India, with a, for example, US-based company, would be the time difference. Fortunately for them, Indians and Filipinos are willing to work long night shifts because of the bigger pay. Also, having offshore help desk agencies in the Philippines and India would require, from time to time, visitation from the line managers. This would cost them travel and pocket expenses, at the least. Still, basing offshore help desk agencies in the Philippines and India would provide them more savings than expenses.

Having offshore help desk agencies in the Philippines and India, for the said US or UK-based organizations, of course, has its cons. Basing their offshore help desk agencies in the Philippines and India, which is on the opposite side of the world would definitely cost the organizations for their transportation, communication, legal expenses, and for managing foreign employees. Despite these factors, these multinational companies still believe that opening offshore help desk agencies in the Philippines and India would benefit them well, not only for reduced costs, but also because improved quality of output was proven.

Moreover, offshore help desk agencies in the Philippines and India, would not only benefit the foreign companies who commenced them, but even the two countries themselves. Clearly, the Philippines and India are not the richest in Asia, and admittedly, the employment rate is far below the average. With this, having offshore help desk agencies in the Philippines and India continuously opening and expanding, more and more locals accept the jobs and, at least, become part of the work force. For the people, vacancies in offshore help desk agencies in the Philippines and India would be an easy opportunity for a decent job. Not only would they receive more than the minimum wage, but also there are good chances that they could climb up the corporate ladder. Evidently, having such opportunities from the offshore help desk agencies in the Philippines and India, would allow these two third world countries to prove the world that they can handle multinational businesses and that they can cope up with the speed of the first world nations.

As quickly as time flies by today, so does the expansion of these said offshore help desk agencies in the Philippines and India. It cannot be helped but be questioned whether these third world countries would go farther than being employed and be under the control of the richest countries in the world. Could Philippines and India manage to stand on their own two feet? Or will the domination of the first world countries today persist throughout the coming generations?